The municipality has a fully functional IT system, which is managed internally, with the following systems in place, Office 365 Midsize business, Mun-soft and VIP Payroll. The municipality has developed the IT Strategic Plan, IT Policies, IT Disaster Recovery Plan and ICT Governance Framework. Some of these IT Policies were approved during the 2012/2013 financial year and have been reviewed annually. The IT Disaster Recovery Plan, ICT Framework and IT Strategic Plan were developed and they are due for approval before the end of the financial year. The IT function is under Corporate Services department and the municipality has appointed an IT Officer for the day to day management of the IT section. The municipality has a fully functional Website Page which is managed internally by the IT Officer. The website allows the municipality to the public to access, inter alia, municipal policies and plans such as the IDP, Budget and PMS.  In addition, the municipality established an SMS system, with the number 4409. The system allows communities to report on a myriad of issues and a Facebook page was also established for similar purposes. The services provided by the IT section are reflected on 

As required by the CGICT (Corporate Governance of ICT) Policy, IT must be aligned with the Municipality goals. In order to enable the Municipality to meet its goals as set out in this IDP, the ICT section of the Municipality provides the following services, either by the in-house provision, outsourcing or a combination.

Dannhauser ICT Governance Framework

The roles of this body are to ensure that the municipality’s technology vision includes inputs from, the leadership and that it is aligned to the Municipalities Vision and IDP. This body also ensures that there is a clear link between ICT and service delivery which also includes the national goal for universal access telecommunications, information and e-government services.

This Body must:

♦ Provide political leadership and strategic direction;

♦Determine policy and provide oversight;

♦ Ensure that ICT service delivery enables the attainment of the strategic plan;

♦ Take interest in the Governance of ICT to the extent necessary to obtain comfort that a properly established and functioning governance of ICT is in place to enable the Institution to leverage ICT as a business enabler;

♦ Assist the Accounting Officer to deal with inter-governmental, political and other ICT – related municipal business issues beyond their direct control or influence; and

♦ Ensure that the municipality’s organizational structure makes provision for the corporate governance of ICT.

This body will exist to facilitate key planning activities, such as strategic and tactical planning and coordination of significant service strategy decisions. These bodies rely on input from many other governance bodies in both the Vision and Technology Operations Alignment categories. The IDP and SDBIP must be the key focal points for this body.

♦ The Planning and Governance Body must assist the Accounting officer to:

♦ Provide strategic leadership and management;

♦ Ensure alignment of the ICT strategic plan with the municipal strategic plan IDP;

♦ Ensure that the corporate Governance of ICT is placed on the municipal strategic agenda;

♦ Ensure that the municipality’s organizational structure makes provision for the corporate governance of ICT.

♦ Ensure the realization of the municipal-wide value through ICT service delivery and management of municipal and ICT related risks;

♦ Exercise delegation of authority, personal responsibility and – accountability to the CITO and Executive Management with regards to the Corporate Governance of ICT;

♦ Provide appropriate ICT capability and capacity and the appointment of a suitably qualified and experienced CITO / IT Manager. The CITO / IT Manager should have access to and regularly interact on strategic ICT matters with the Accounting Officer and Executive Management; and

♦ Monitor and evaluate the effectiveness of the Corporate Governance of ICT.

The adopted Corporate Governance ICT Guideline; indicates the following objectives;

♦ Raising the profile of ICT;

♦ Raising the profile of ICT as a strategic enabler for effective administration and service delivery;

♦ Bringing international good practices into the municipal arena;

♦ Further strengthening corporate governance of ICT as well as ensuring the CIO (head of ICT) be an integral part of the executive management of a municipality;

♦ Institutionalizing IT   governance   as   an   integral   part   of   municipal   corporate governance;

♦ Creating a process whereby IT governance standards across and within the local government sector can be introduced; and

♦ Improving the IT governance literacy and lingo.

Information Technology Policies

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