1.Communications
The Unit assists with the dissemination of information and publicising of all the programmes that the Municipality embarks on. It ensures that there is continuous contact and communication with all our relevant internal and external audiences, through proper and formal mediums of communication. The vision and the mission of the Municipality are also marketed through this unit.
The Communications unit is responsible for moulding the Municipality into a brand and managing that brand in such a way that it is known, loved and accessible to all stakeholders
2.Information Technology
What is Information Technology: Information technology (IT) is the use of any computers, storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange all forms of electronic data.
The IT Unit consist of 2 (Two) technicians responsible for maintaining the municipalities computer services and equipment. Their duties include but not limited to:
1.Provides an advanced Systems administration service for the Municipality by:
♦ Coordinating the implementation of procedures, systems and controls related to the receiving, updating and recording of Systems applications and activities associated with the functionality.
♦ Implementing new software releases, applying ad hoc upgrades/ repairs to the operating system and liaising with the computer supplier’s technical staff to coordinate system upgrades.
♦ Monitoring the diagnostic and performance reports/ journals and support/ maintenance database to anticipate potential problems.
♦ Coordinating the daily status of the enquiry service, ensuring availability of the communications network, controlling access and monitoring/ maintaining hardware e.g. workstations, network cables, devices, etc.
♦ Troubleshooting to detect and solve technical problems,
♦ Installing or updating required hardware and software and recommending computer products or equipment to improve company productivity.
♦ Providing Technical Support/Helpdesk to employees,
♦ Monitoring and maintaining the computer systems and networks within the Municipality in a technical support role.
♦ Assist employees with any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
♦ Maintaining and updating website on a regular basis.